Refund & Cancellation Policy
Al-Hadad for Alumetal & Wood is committed to customer satisfaction. Due to the custom-made nature of our products and services, our refund policy is subject to the following conditions:
1. Cancellation Before Manufacturing
Clients may cancel their order before manufacturing begins and receive a full refund within 14 business days.
Inspection and design fees (if applicable) will be deducted from the refund amount.
2. Cancellation After Manufacturing Begins
Since our products are custom-made with specific dimensions and specifications for each client, orders cannot be cancelled after manufacturing has started.
In exceptional cases, a negotiated settlement may be reached, deducting costs of materials and labor used.
3. Refunds for Manufacturing Defects
If manufacturing defects are found that do not comply with the agreed-upon contract specifications, the client has the right to:
Request free repair within the warranty period.
Request re-manufacturing if the defect is fundamental and cannot be repaired.
Receive agreed-upon financial compensation if repair or re-manufacturing is not feasible.
4. Non-Conformity to Specifications
If the final product does not match the specifications and dimensions agreed upon in the contract, the company will redo the work at its own expense.
Any observations must be reported within 7 days of the delivery date.
5. Refund Request Procedure
Submit a formal request via phone, email, or the contact form.
Attach a copy of your contract and project number.
Explain the reason for the refund request in detail.
Our team will review the request and respond within 5 business days.
If approved, the eligible amount will be refunded within 14 business days.
6. Important Notes
Transportation and installation costs already incurred are non-refundable.
Custom-sized products cannot be returned unless a manufacturing defect is confirmed.
We always strive to reach a solution that satisfies all parties.
Last updated: January 2025
